On the evening of March 3, 2012, heavy rains began to hit Kaua`i, lasting for several days and virtually shutting down the island. This unusual storm was one of the largest reported on Kaua`i since the early ‘70s.
While it was not easy for our guests to be here with no power, no access to Hanalei (due to bridge and road closures), the team at HCR rallied to provide guests with as much timely information and updates as were available. They could not have done the excellent job they did without the support and patience of our guests.
Special thanks to Wendy Beckett of Kapa`a who submitted this lovely, complimentary letter to the Editor of The Garden Island newspaper:
“I want to take this opportunity to thank the people at the Hanalei Colony Resort for their efforts to make our “forced” stay on the North Shore the past few days as comfortable as possible . . .”
“The electricity went out for over 24 hours, but we all managed to get by. We were given extra towels, toilet paper and candles. The staff at the resort did their best to keep us informed of the road conditions. There were a few times we couldn’t even get to Hanalei because of downed trees.
“They also did their best to keep us apprised of conditions and when the bridge might be re-opened, as well as information regarding further road closures between Princeville and Kapa‘a. To top off their hospitality, they planned to give us a free dinner Tuesday night, but word got out that the bridge was opening and we all vanished before we could enjoy their hospitality.
“Many Mahalos to the Hanalei Colony Resort for their efforts to make an enforced confinement as pleasant as possible It was wonderful to fully experience the supportive nature of our Kaua‘i community. Lucky I live in Kaua‘i!” - Wendy Beckett, Kapa`a
Mahalo once again to Wendy and to each and every one of our guests who remained patient, calm and understanding during these extenuating circumstances.