Aloha from Hanalei Colony Resort,

Our hearts are with our North Shore community as Kauaʻi begins the work of recovering from Hurricane Lowell.

We are grateful to share that all of our guests and employees are safe and accounted for. Guests who were with us during the storm remained safely at the resort until they were able to leave the area.

Hanalei Colony Resort will remain closed for the coming weeks while we assess the property, restore essential services and make sure we can safely welcome guests back. We do not yet have a reopening date and will provide updates as recovery progresses.

Access to the North Shore also continues to be affected by storm damage and ongoing recovery work. If you have an upcoming reservation, please do not travel to the resort unless you have received confirmation from us that we have reopened.

Guests whose stays are affected by the closure will have the option to receive a refund or rebook for a future stay. If you booked through a third party, we will provide information about the cancellation and refund process for your reservation.

Our team will reach out to affected guests as soon as reliable internet service is restored. In the meantime, the best way to reach us is by email at aloha@hcr.com Because internet and phone service remain unreliable, please understand that our response may be delayed.

We know many of you love this special corner of Kauaʻi as much as we do. Mahalo for the messages of concern and aloha you have shared with our team and our North Shore community.

We will continue to post updates here as we learn more and recovery moves forward. We look forward to welcoming you back when the time is right.

With aloha,

The Hanalei Colony Resort ʻOhana